Online Sales Terms and Conditions

1. Definitions

“We”, “our”, “us” and “VCSL” means our company, Virgo Consultancy Services Ltd (Registered address: 265 Holton Road, Barry, CF63 4HT. Company number: 6639295. VAT number: GB 937519982).

“Terms” means these online sales terms and conditions as amended from time to time.
“Our website” refers to
“Booking” means the booking you make for an event on our website.
“Ticket” means a reservation number (paper or electronic). These can be purchased on our website.

2. Introduction

These Terms give you information about us and the terms and conditions by which we sell all Tickets listed on our website.

These Terms apply to any contract between us for the sale of Tickets to you. Please read these Terms carefully and make sure that you understand them, before accepting the Terms and ordering any Tickets from our website.

You will be asked to agree to these Terms before placing an order. If you do not accept these Terms, you will not be able to order any Tickets from our website.

Our contract with you will begin when we dispatch the Tickets to you.

We amend these Terms from time to time as set out in the ‘Our right to vary these Terms’ section below. Please check these Terms every time you wish to order Tickets, to ensure you understand any updated Terms.

3. Contact us

Please contact us if you need more information, want to register a complaint or have any questions about these Terms.

4. Your personal information

The information we collect and receive is used to provide the service you have requested; to confirm your booking or to reply to questions you may ask. It is also used to provide you updated information concerning changes to the Virgo Consultancy Services Ltd event you have booked.

Virgo Consultancy Services Ltd does not sell your information or provide it to any third parties except in compliance with this Policy.

All payment transactions on our website are handled by Paypal, a secure payment processing provider. Your credit card and related personal details are collected by Paypal in order to process your payment. More details regarding Paypal’s terms and conditions, and privacy and security policies can be found by visiting

5. General

You must be 16 years of age or over to make reservations using the payment methods on our website. By using our website you confirm that you have the legal authority to enter into the Terms, including instructing us to collect any payments from a debit or credit card, and to use our website in accordance with these Terms. You also confirm that all information supplied by you in using this website is true and accurate.

Tickets are sold through this website for Virgo Consultancy Services Ltd and Virgo People branded events only.

All tickets are for single events

When you buy a ticket online on our website, you must check your details thoroughly before making your payment. It is your responsibility to ensure that all of the details you provide to us are correct and accurate, and no refunds will be given for incorrect or duplicated journeys.

No matter how you make your reservation, you must tell the agent about any apparent errors at that time. We will only consider claims about errors in exceptional circumstances, if you can show to our reasonable satisfaction that we made an error.

We reserve the right to cancel events whenever it is necessary to comply with any governmental regulation, or whenever such action is necessary because of weather conditions or other force majeure circumstances beyond our control.

Failure or delay by us to enforce an obligation or exercise a right under these Terms does not constitute a waiver of that obligation or right.

6. Price of Tickets

Ticket prices on our website are quoted in sterling (£) and include VAT.

We take all reasonable care to ensure that ticket prices on our website are correct at all times, but we cannot guarantee that they always will be.

It is always possible, despite our reasonable efforts, that some Tickets on our website may be incorrectly priced. If we discover an error in the Ticket you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Ticket at the correct price or cancelling your order.

If the pricing error is obvious and unmistakable and could have reasonably been recognised by you, we do not have to provide the Tickets to you at the incorrect (lower) price.

Ticket prices can change due to demand and seasonal variation, but this will not affect any order you have already placed.

7. Payments

We have taken many steps to ensure the security of your payment transaction, including adopting appropriate industry standards.

All payment transactions are handled by our partner Paypal, a secure payment processing provider. Your credit/debit card and related personal details are only collected by Paypal in order to process your order. You can find Paypal terms and conditions, and privacy and security policies at

Payment must be made by you at the time of ordering. We cannot accept payment by cheque or bank transfer.

Cancelled payments and payment recalls

If your payment is cancelled by your payment provider or we receive a “chargeback” or payment recall, your Tickets will no longer be valid and we will not honour them for attending the event.

8. Validity and use of Tickets

Tickets are only valid for the event(s) you have booked

Tickets cannot be resold.

9. Our liability

If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result to both of us at the time you place your order, of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We do not in any way exclude or limit our liability for:
• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• anything else which cannot be excluded or limited by any applicable laws, regulations, regulatory requirements and codes of practice of any relevant jurisdiction, as amended and in force from time to time

It is your duty to:
• mitigate any loss suffered by taking reasonable steps to ensure that, where possible, the loss does not increase, and
• not take unreasonable steps which may increase the loss.

10. Other important terms

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If any provision or term of these Terms becomes or is declared illegal, invalid or unenforceable for any reason whatsoever, such terms or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them. We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

Unless otherwise stated in these Terms, you may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Save where the paragraph below applies, these Terms are governed by English Law. This means a contract for the purchase of Tickets through our website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in the event of any dispute.